FAQ:

ORDERS

How can I pay for my order?
When should my order arrive?
What is your return policy?
Can I pick up my order?
Your privacy online.
Why the 1% discount for Firefox?

PRODUCTS

My programmer is not currently on your list of supported devices. Do I have to purchase a more up-to-date programmer to support my device?
In the event that I wire my circuit incorrectly, will I damage my computer?
What should I do if the Hi-Tronic programming software fails to detect my programmer?
What should I do if my circuit is correct but the software fails to read the correct device ID?

How can I pay for my order?
We accept payments via PayPal. If you do not have a PayPal account, you can pay by mastercard or visa through the PayPal system. Just place your order, and you will be transferred to the PayPal system.

When should my order arrive?
We ship all orders via Canada Post 2-3 after we receive payment. Delivery times vary depending on your location. We have shipped hundreds of orders and in our experience, avegerage delivery times are as follows:
7-14 business days for most North American locations. Shipmentst will usually arrive at major North American city cenres within 4 business days.
4-6 weeks for most international destinations (surface)
6-10 business days for most international destinations (air)

What is your return policy? We test all products before shipped them out. If, however, you are dissatisfied with your purchase, please contact us so that we can agree on the best solution for you. We accept returns on unopened, resaleable merchandise within 14 days.

Can I pick up my order?
We do enjoy meeting our customers and helping them save on shipping costs, but we do not have a storefront location or a cash register. If you live in the Greater Toronto Area and would like to pick up your order, please place and pay for your order online and then call us at 416-840-4245 to book an appointment.

Why the 1% discount for Firefox users?
Browsers that follow some sort of coding standard are good, they make coding life easy and pleasant. If you are smart enough to use a better browser, we're nice enough to pass on a little thank you. Happy savings!

Contact us and let us know what you think.

Your Privacy Online:
Robotics Canada respects the privacy of internet users. We de not collect any personal information, nor do we identify visitors without the internet user's permission. You can be confident that Robotics Canada does not sell or exchange email addresses with third parties. Information provided while placing an order will be handled according to the policy in effect at the time of the order. From time to time we may change our policies, and any such changes will be reflected in these policy statements. Concerned customers should review these statements for changes when revisiting the site.

My programmer is not currently on your list of supported devices. Do I have to purchase a more up-to-date programmer to support my device?
No. Your programmer will receive free software updates to support the latest processors. No hardware change is required. Hi-Tronic has released their source code and we will be collaberating with interested parties to further develop the product. If you're interested please take a look at the development progress at Sourceforge.org

In the event that I wire my circuit incorrectly, will I damage my computer?
The USB controller inside your computer automatically detects current spikes and will shut down the device in such an event. The USB programmer also comes with a fast-acting fuse in case your computer's USB controller fails to shut down the device.

What should I do if the Hi-Tronic programming software fails to detect my programmer?
Ensure that your computer's connection to the programmer is not loose and that the power indicator LED on the programmer is lit. If the LED is on, disconnect the device, and wait 10 seconds before reconnecting. If the LED is off, check to make sure your USB controller hasn't shut down. To do this:
1) Right click on "My computer" on your desktop and select Properties.
2) In the hardware tab, click on Device Manager.
3) Scan the list for Universal Serial Bus Controller and expand the list.
4) Double-click on your USB Hub and ensure the device is working correctly and is enabled. If the device is disabled, re-enable it (you may have to restart your computer).

What should I do if my circuit is correct but the software fails to read the correct device ID?
Typically, this problem is caused when your circuit is incorrectly wired. If your circuit is correct, you may have the wrong processor selected from the list. If both your circuit and processor settings are correct, your IC may have been damaged (static discharge). If your particular processor is not listed but a similar device is listed, you may attempt to program the device by disabling the device ID check.